Framework in development
Reviews should show more than a star rating.
DMBD is building a clearer way to understand customer feedback, business responses, proposed remedies, and whether concerns were resolved.
In development
Reviews & Resolution Center
DMBD is designing a process that looks beyond ratings to show how businesses respond when customers raise concerns.
1Customer feedback
2Business response
3Proposed remedy
4Resolution status
5Customer follow-up
What consumers will see
Clear context around feedback, a business response when provided, the remedy proposed, the current status, and customer follow-up.
What is available today
The process is not yet open. No reviews, complaints, responses, remedies, or resolution histories are being displayed during this stage.
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